Date: 31 October 2018
Venue: Places for People, London
Time: 09:45 to 15:30

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09.30-10.00 Registration

10.00-10.15 Chairs' Welcome
Presented by: Angela Gooch and Helen Young

10.15-11.15 A new deal for social housing
Presented by: Karen Doran, Assistant Director, Investigation & Enforcement, Regulator of Social Housing (RSH)

The social housing green paper proposes fundamental reform to ensure social homes provide an essential, safe, well managed service for all those who need it. This session will provide valuable insight into the proposals as part of the consultation which closes on 6 November 2018.

11.15-11.45 Customer engagement governance and involvement in audit
Presented by: Angela Gooch and Helen Young

Open discussion around how to embrace the principles within the green paper: for example, should we engage customers in audits and how should we do this; and have you considered if you have the right governance arrangements in your organisation to embed customer engagement and truly listen to the customer voice?

11.45-12.00 HIAF AGM

12.00-12.45 Lunch & Networking

12.45-13.45 Sector Risk Profile 2018
Presented by: Kelsey Walker, Director of Housing Consultancy, Savills

The Sector Risk Profile 2018 was launched on 11 October 2018 by the RSH. This session will highlight the key elements and areas to focus on.

13.45-14.45 Corporate Governance Code and Risk in Focus 2019
Presented by: Liz Sandwith, Chief Professional Practice Advisor, Chartered Institute of Internal Audit

The FRC publicised its new Corporate Governance Code in July 2018. This session will provide you with the information you need to understand the implications for your organisation.

Liz will also provide some valuable insight into the Chartered Institute of Internal Auditors' recent Risk in Focus 2019 publication.

14.45-15.00 Final questions & close

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